Terms of Service

1.1 Who we are

This website (skyloftapp.co.uk) and the Skyloft service are operated by Skyloft Technologies Ltd, a company registered in England and Wales, company number [VERIFY: COMPANY_NUMBER], registered office [VERIFY: REGISTERED_OFFICE] (“Skyloft”, “we”, “us”). You can contact us at [VERIFY: contact email].

(This identity disclosure is required for an online trader under the Electronic Commerce (EC Directive) Regulations 2002, SI 2002/2013, reg. 6, and the Companies Act 2006, s. 82.)

1.2 What these terms cover

These terms govern (a) your use of this website and (b) your use of the Skyloft in-flight entertainment service provided on board participating airlines and transport operators, including any optional Premium content you choose to buy. By using the website or the service you accept these terms.

1.3 The Skyloft service

Skyloft is an in-flight entertainment platform delivered through a transport operator’s onboard systems — either on the seatback screen or in your own browser on your own device (no app to install). No account is required and we do not ask you to register or log in. Access is tied to your seat and session for the duration of your journey.

The service includes: films, music (browsable by artist, album and genre), podcasts, in-seat games (chess, trivia, solitaire), a destination guide and a live flight tracker. Availability, content catalogue and features depend on the operator and the specific aircraft, and may change without notice.

1.4 Free and Premium content

A range of standard content — including all games, the destination guide, the flight tracker, and a selection of films, music and podcasts — is available at no charge. Premium unlocks an enhanced, curated selection of films, albums and shows for a one-off price, for the remainder of your current journey only.

Premium access is available in three durations, each priced per flight:

• 1 hour — from £4.99
• 3 hours — from £7.99
• Full flight — from £9.99

(Indicative prices. Final per-flight price varies by route and airline.)

The price shown at checkout is the total price including any applicable taxes. Premium access:

• is granted for a single seat/session and expires automatically at the end of the purchased duration or on landing, whichever comes first;
• is non-transferable between seats, sessions or journeys;
• is anchored to the onboard system’s live flight context — if your flight is delayed, a full-flight pass extends accordingly and resets the moment the flight ends;
• depends on continued availability of the onboard system, which we do not warrant will be uninterrupted.

There is no subscription, no recurring charge, and no account to manage. The pass expires automatically.

1.5 Payment

Premium payments are processed by Stripe, our payment provider. We do not receive or store your full card details; these are handled by Stripe under its own terms and PCI DSS security standards.

1.6 Your right to cancel (consumer cancellation)

Where you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134, reg. 29) normally give you 14 days to cancel a distance purchase. However, Premium is digital content supplied immediately: at checkout you will be asked to consent to immediate access and to acknowledge that, once access begins, you lose the 14-day right to cancel for that purchase (reg. 37(1)). This consent and acknowledgement must actually be presented at checkout for this to be valid. [VERIFY: confirm your Stripe Checkout flow captures this express consent + acknowledgement before granting access.]

Nothing here removes your statutory rights if the content is faulty (see 1.7).

1.7 Quality of digital content

Under the Consumer Rights Act 2015 (c. 15, ss. 33–47), digital content we supply must be of satisfactory quality, fit for purpose and as described. If Premium content is faulty you may be entitled to a repair, replacement or a price reduction/refund. To request this, contact us at [VERIFY: support contact].

1.8 Acceptable use

You agree not to misuse the service: no attempting to circumvent access controls or payment, no interfering with the onboard systems, no unlawful, infringing or harmful use, and no automated extraction of content. We may suspend access for breach.

1.9 Intellectual property

The Skyloft software, branding and the look and feel of the service are owned by or licensed to us. Content made available through the service is owned by us or our content partners and is protected by law. You receive a personal, non-transferable, non-commercial right to access content during your session only; you may not copy, record, redistribute or publicly perform it.

1.10 Availability and disclaimers

The service is provided “as is” and depends on third-party onboard hardware and connectivity we do not control. We do not warrant uninterrupted or error-free operation.

1.11 Liability

We do not exclude or limit our liability where it would be unlawful to do so — this includes liability for death or personal injury caused by our negligence, for fraud, and for your statutory rights as a consumer, none of which are affected by these terms. Subject to that, we are not liable for losses that were not reasonably foreseeable, or for the failure of onboard systems operated by the transport operator. [VERIFY: your solicitor should set the precise liability cap and carve-outs — do not finalise this clause yourself.]

1.12 Changes

We may update these terms; the version in force is the one published here when you use the service.

1.13 Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, subject to any mandatory protections available to you as a consumer in your country of residence. [VERIFY: jurisdiction — confirm with solicitor, especially for non-UK passengers purchasing on non-UK airlines.]